Frequently Asked Questions

What kind of trips does TLU Travel plan?

We design completely bespoke travel experiences including honeymoons, multi-generational family trips, trips for large groups of friends, adventures for solo travellers, and more. We only plan private trips; we do not have any trips with set departure dates that we fill with people who do not know each other. 

All of our trips are high-touch and full-service from start to finish. Once you’ve arrived in your destination you’ll have access to 24-7 customer service in your time zone

What is the planning process with TLU Travel?

After an initial call to discuss what you’re looking for and agreeing that we are able to plan the trip of your dreams, we take a non-refundable planning fee (typically $250 – $500 per person) that will be applied to the cost of your trip if you book with us (so there is no fee in the end if you book).

We suggest an initial call with all decision makers where we get to know you and understand what you’re looking for. We can do it by email, but a phone call is always better when possible.

If we all decide we are a fit for each other, we take a non-refundable planning fee (typically $250 – $500 per person) that will be applied to the cost of your trip if you book with us (so there is no fee in the end if you book). This is only because the vast majority of the work we do is preparing the initial itinerary and we want to make sure you are as serious about traveling with us as we are about planning the trip of a lifetime for you. 

After our initial call, we’ll provide you with a proposed itinerary, and then take your feedback. We can make adjustments to the hotels and experiences until we’ve perfected your journey! Once you’re happy with the trip proposal we take a deposit payment (usually 30%, sometimes more),  and confirm all of the bookings with our suppliers on your behalf. If your trip dates are less than 90 days from the time of booking we require full payment. We require written acceptance of our terms at the time of booking. 

We require that you have comprehensive travel and medical insurance ahead of travel. We do not sell insurance, but we can provide a list of potential providers that have been popular among our travelers. We suggest that you begin the process at the time of booking to have the most options available, including CFAR (cancel for any reason) policies which are sometimes only available for a short window after an initial payment is made.

Does TLU Travel charge a fee for planning my trip?

After an initial call to discuss what you’re looking for and agreeing that we are able to plan the trip of your dreams, we take a non-refundable planning fee (typically $250 – $500 per person) that will be applied to the cost of your trip if you book with us (so there is no fee in the end if you book).

Why should I plan my trip with TLU Travel?

We obsessively travel the planet to find and test out the best hotel properties and experiences in the world so that we can make suggestions based on personal experience. We have meaningful personal relationships with the best experts, scientists, business leaders, managers, owners, guides, sommeliers and drivers in all of our destinations. Our specialty is knowing about and giving you access to very special experiences that are challenging to book on your own.

For international flights we offer competitive pricing on premium air through a third party air consolidator. We do not book Economy seats, and our consolidator cannot use miles on your behalf. 

We generally handle the booking of all intra-trip flights and other transportation (road, rail, ship, etc).

Can I book all of my flights with TLU Travel?

For international flights we offer competitive pricing on premium air through a third party air consolidator. We do not book Economy seats, and our consolidator cannot use miles on your behalf. 

We generally handle the booking of all intra-trip flights and other transportation (road, rail, ship, etc).

Can you book experiences for me if I have already booked my hotels?

In order to ensure a seamless trip, we only plan trips in their entirety that include hotels, guiding, special experiences, and in-country transportation, with very few exceptions. As a result we are able to provide customer service on all aspects of your trip as we have had the opportunity to ensure that it was booked correctly in the first place.

What destinations do you specialize in?

Refer to our destinations list. Please note we may be able to plan trips to destinations that may not be represented on our website – just ask us!

How do I know my trip will be safe?

We don’t send our travelers to places we wouldn’t go to ourselves, and we always make you aware of any known risks. That said, unforeseen circumstances happen that are out of our control and that’s why we require you to have comprehensive travel and medical insurance prior to travel.

What if there is a problem during my trip?

You will have access to 24/7 emergency customer service on the ground in the same time zone. We also require you to have comprehensive medical and travel insurance. We do not sell insurance, but we can provide a list of providers that have been popular with our travelers. We suggest that you begin the process at the time of booking to have the most options available, including CFAR (cancel for any reason) policies which are sometimes only available for a short window after an initial payment is made.